Privacy Policy

Privacy Policy — RudraHouse.com

Last Updated: 27/12/2025

RudraHouse.com (“Rudra House,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase through https://rudrahouse.com/ (the “Website”).

By using our Website, you agree to the terms of this Privacy Policy and our Terms & Conditions.

1. Who We Are

RudraHouse.com is owned and operated by:

Rudra House Nepal

Guhyeshwari Shakti Peeth,

Kathmandu, Nepal

If you have any questions regarding this policy, contact us at:

📧 info@rudrahouse.com

For the purposes of applicable data protection laws, we are the “data controller” of your personal information.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide to Us

When you place an order, register, contact us, or submit a review:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Product reviews or messages

2.2 Payment Information

Payments are processed securely through third-party payment processors.

We do not store full credit card or banking details on our servers.

2.3 Automatically Collected Information

When you browse our Website, we may collect:

• IP address
• Browser type/device information
• Pages viewed & usage data
• Cookies and tracking data

This helps us improve security, performance, and user experience.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer service and support
• Communicate order updates
• Improve and operate our Website
• Send marketing communications if you opt in
• Prevent fraud and comply with legal obligations

We do not sell or rent your personal data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyse site traffic
• Personalise browsing experience

Some cookies remain on your device after your session ends.

You may disable cookies in your browser settings, though some features may not function properly.

If you use Google Analytics / Meta Pixel, include:

We may use analytics tools to understand how visitors use our Website. These tools collect anonymised traffic data.

5. Legal Basis for Processing (EU/UK Customers)

If you are located in the EU/UK, we process your information based on:

• Performance of a contract (order fulfilment)
• Legitimate interests
• Legal obligations
• Your consent (where required)

6. Sharing Your Information

We may share personal information with trusted third parties who help us operate our business, including:

• Payment processors
• Shipping and logistics providers
• IT and hosting service providers
• Security and fraud prevention services

These partners only receive the data necessary to perform their services and are required to protect it.

We may also disclose information:

• When required by law
• To comply with legal processes
• To protect our rights, safety, or users

We do not sell personal information.

7. International Data Transfers

As we operate from Nepal and serve customers worldwide, your data may be transferred and stored outside your home country. We take reasonable steps to ensure your information remains protected.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your order
• Provide services
• Comply with legal and tax obligations
• Resolve disputes

Data no longer needed will be securely deleted.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to processing
• Withdraw consent (where applicable)

To exercise these rights, contact info@rudrahouse.com

10. Security of Your Information

We use reasonable technical and organisational safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction.

However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Website is not intended for children under 13 (or 16 in the EU).

We do not knowingly collect data from children. If we become aware of such data, we will delete it.

12. Product Reviews & User Content

If you submit a review or testimonial:

• Your name and content may be publicly visible
• By submitting a review, you grant us the right to display and use it on our Website and marketing platforms

13. Third-Party Websites

Our Website may contain links to third-party sites.

We are not responsible for their privacy practices and encourage you to review their policies.

14. Marketing Communications

We may send promotional emails only if you have opted in.

You may unsubscribe at any time using the link in the email.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Revisions will be posted on this page, with the date updated to “27/12/2025”.

16. Contact Us

For privacy-related inquiries, please contact:

📧 info@rudrahouse.com

      Guyeshwari Shakti Peeth,

        Kathmandu, Nepal

Disclaimer: Rudra House does not guarantee spiritual, medical, financial, or mystical outcomes from the use of our products. All items are sold for faith, cultural, spiritual, and wellness purposes only.