Returns and Exchanges

Return, Exchange, and Cancellation Policy

At Rudrahouse, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned, and we’re here to help facilitate a smooth return or exchange process.

Initiating a Return or Exchange: If you need to return or exchange an item, please contact our customer service team promptly. We will guide you through the process to ensure it is as hassle-free as possible.

Notification Period: You must inform us of your intent to return, exchange, or cancel an order within 24 hours of receiving your item(s) or at the time of purchase. This prompt notification allows us to manage your request efficiently.

Shipping Charges: Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., incorrect or defective item sent). In such instances, Rudrahouse will cover the return shipping charges.

Processing Fee: A 7% processing fee will be applied to the total order amount for any returned or exchanged items. This fee covers part of the costs of processing your return or exchange.

Return Window: Items must be returned to Rudrahouse within one week (7 days) from the date of receipt. We encourage you to return the items promptly to ensure a smooth refund process.

Refund Processing: Once we receive and inspect your returned item(s), Rudrahouse will process your refund within 2-3 weeks. This timeframe allows us to thoroughly assess the condition of the returned product and initiate the refund to your original payment method.

Additional Points to Consider:

Condition of Returned Items: To be eligible for a return or exchange, items must be in their original condition, unused, and with all original packaging and accessories included.

Exchange Availability: Exchanges are subject to the availability of the replacement item. We may offer an alternative solution or a refund if the desired item is unavailable.

Cancellation Requests: For cancellation requests made after the initial 24-hour window, we will do our best to accommodate your request but cannot guarantee cancellation once the order is processed.

Contacting Customer Service: For all return, exchange, or cancellation inquiries, please contact us at our customer service email or phone number. Our dedicated team is here to assist you with any concerns or questions.

We aim to make your experience with Rudrahouse as positive as possible, even when returns or exchanges are necessary. Thank you for your understanding and cooperation with our policies.